FAQ

How do I place an order? 

You can order your item through this website. Select what you would like, add it to your cart and complete the purchase. Please click here to contact us by completing the form or by telephone on 0845 3711 522 if you have any questions or need support. 

 

Can I order over the phone? 

We do not accept orders by email or phone. Our website is easy to use and works on all platforms. You can contact us if you have any questions or need support.

 

Can I purchase Ceres products from a wholesaler? 

Yes, you can purchase selected Ceres products from wholesalers. Visit our wholesalers page to see our list of approved distributors. 

 

What delivery service do you offer?

We have a free delivery service. All orders are usually delivered within two working days. We have an expedited service if you order before 2pm, guaranteeing next-day delivery.

 

What is the latest time I can order for same-day dispatch? 

For same-day dispatch, you should order before noon. We may dispatch on the following working day if we are unusually busy. If you need the stock urgently, it's best to order in advance or select the expedited shipping. Please contact us if you are in desperate need for stock.

 

Where is my order? 

When your order has been completed and prepared for shipping, you will receive an email from DPD saying they have received your order. On the day of delivery, you will receive an email or text message with details of your delivery. Please contact us if you suspect your order is missing or late.

 

What happens if I am not in to receive my delivery with DPD?
DPD will email and send you an SMS so that you can be aware of the delivery with a one-hour time slot; if this doesn't work for you, then you can send one of the 6000 local shops that can take your delivery. However, if you choose this option, we strongly recommend collecting as fast as possible because the parcels can be pretty large and it can be an inconvenience for the shop you choose.

 

My order has been delivered and damaged; what do I do?

If your order arrives damaged, here's what you need to do:

 

For Parcels:

• If the parcel is re-taped with DPD tape, please reject the parcel.

• Capture clear photos of the parcel, the damage, and the shipping label.

• Contact us immediately at info@worldofceres.com with the photos and details.

 

For Pallets:

• If the damage is minimal, send us the photos, and we will send a replacement.

• Capture clear photos of the pallet, the damage, and the shipping label.

• If the severe damage affects the entire shipment, reject the pallet.

• Contact us immediately at info@worldofceres.com with the photos and details.

 

Do I need to give you my mobile number and email address? 

Yes, because it allows us to give the courier accurate contact information so that you can be kept up to date with your delivery.

 

Can I order samples?

Yes, We're pleased to offer free samples exclusively to commercial food businesses within the U.K. To order your samples, visit https://ceres.shop/samples/ . You can only order free samples once; please email us at info@worldofceres.com if this causes a problem. 

 

Do you ship Internationally?
Absolutely! We're pleased to offer international shipping to several European countries, including Belgium, France, Italy, Germany, Luxembourg, Netherlands, Spain, and Greece. If you're in a country not listed above, please email us at info@worldofceres.com

Can I order samples if I am not based in the U.K.?

Yes, for our international friends, we're also happy to provide free samples, though please note a delivery surcharge will apply. Please email us at info@worldofceres.com to enquire.

 

Why can't I see any prices? 

You will need to login to see all prices. An online profile is completely secure, free and takes minutes to sign up.

 

Can I buy in bulk?

You can purchase anything from one item up to multiple pallets of Ceres products using our online shop. 

 

What's the process if my order is delivered with a pallet courier?

We ensure a swift delivery with our standard next-day service before noon for pallet-delivered goods. Should you miss the delivery, please know that the haulier's surcharge will be passed on to you.

 

Will the driver pack away my delivery?

With pallet deliveries, the drivers will try to get your goods as close to your property as possible. If they can bring it even closer or inside, consider it a kind gesture on their part but not standard practice.

 

Do you offer any discounts? 

Discounts are based on volumes. The more you purchase, the cheaper the shipping is for us, so we pass on this discount to our customers. We send monthly offers in our newsletter so be sure to keep an eye out in your inbox for these. Click here and scroll to the bottom of the page to sign up to our mailing list.

 

Can I return my order? 

Please contact us immediately if your order is incorrect or damaged and we will arrange a refund or replacement. Click here to read more about shipping & returns.

 

I have made an error with my order, can I change it?

You should contact us as soon as you notice a mistake with your order and we will endeavour to help.

 

Do you deliver on weekends? 

If you require a Saturday delivery, your order should be placed by midday on the Friday. Be sure to click the Saturday delivery option at the checkout. Please contact us if you have an urgent or specific request.

 

I'm not sure how to use one of your products, can you help? 

Yes, we would be more than happy to assist you. Contact us with details of which product you would like help with.

 

Do you have any recipe suggestions that can be used with Ceres products? 

Yes, we have hundreds of articles and recipes to help you. Feel free to search and browse our recipes for some ideas.

 

How can I provide feedback about your products? 

We would love to hear your thoughts on our products so we encourage all customers to leave a review on our website. Alternatively, you can contact us with feedback you would like to give.

 

Do you offer any demonstrations? 

Yes, there is nothing we love more than providing demonstrations on the best way to use our products - click here to book us in.

 

Can you create bespoke products? 

Yes, we need to meet and understand your product and technical requirements. Once we know this, and your volumes, we can develop a truly bespoke product for your needs. Please contact us to enquire about our bespoke services.

 

Ceres will not be liable for any damage caused by the information on this website; we are here to inspire and inform, but always do your own research.