Need help with an order, delivery or product?
Email info@worldofceres.com and we’ll respond within 24 hours.
Below are the most common questions we receive from customers.
How do I place an order? +
Order directly through the website: select your products, add them to your cart, and complete checkout.
If you need help, email info@worldofceres.com or call 0845 3711 522.
Can I place an order over the phone? +
Yes. If you prefer to order by phone, contact us and we’ll take your order directly.
Is there a minimum order value? +
No, there is no minimum order value. You can order exactly what you need.
How quickly will I receive my order? +
Most UK mainland orders arrive within two working days, but delivery times are not guaranteed. Orders placed before 12pm, Monday to Friday, are typically processed for same-day dispatch where possible.
Do you offer next-day delivery? +
Yes. A next-day delivery option may be available at checkout for eligible orders, subject to carrier performance and operational factors.
If I order from outside the UK, who is responsible for customs charges? +
For international orders, we are required to complete customs documentation accurately in line with legal requirements.
The customer is responsible for any import duties, taxes, customs charges and clearance fees applied by the destination country.
These charges are not included in your order total and must be paid by the customer to release the goods for delivery.
If customs charges are refused and the goods are returned to us, any associated costs may be deducted from your refund or account credit.
Where is my order? +
Once dispatched, you’ll receive tracking details from the courier. On the day of delivery, you may also receive a delivery window by email or SMS where the courier provides this service.
What happens if I miss my delivery? +
The courier may provide options to rearrange delivery or collect from a local collection point. If delivery fails and the goods are returned to us, additional charges may apply.
Can I order samples? +
Yes. Samples are available for many products so you can test before placing a full order.
Can I purchase Ceres products from a wholesaler? +
Yes. We work with wholesalers across the UK.
What happens if my order arrives damaged? +
Take clear photos of the parcel, damage and shipping label, then contact us as soon as possible at info@worldofceres.com. We may request photos, batch details or packaging information before confirming the appropriate remedy.
Can I change or cancel my order? +
Contact us immediately. Orders cannot normally be amended or cancelled after payment, but we will advise whether anything is still possible before dispatch.
What if I enter the wrong delivery address? +
Contact us as soon as possible. If the order has not been dispatched, we may be able to update the delivery details. If it has already been dispatched or delivery fails, additional charges may apply.
Where can I read your full terms and conditions? +
You can read our full Commercial Terms of Sale here. These terms take priority if there is any conflict with other website content.
Need help with an order, delivery or product?
Email info@worldofceres.com and we’ll respond within 24 hours.