FAQ

How do I place an order? 

You can order your item through this website. Select what you would like, add it to your cart and complete the purchase. Please click here to contact us by completing the form or by telephone on 0845 3711 522 if you have any questions or need support. 

 

Can I order over the phone? 

We do not accept orders by email or phone. Our website is easy to use and works on all platforms. You can contact us if you have any questions or need support.

 

Can I purchase Ceres products from a wholesaler? 

Yes, you can purchase selected Ceres products from wholesalers. Visit our wholesalers page to see our list of approved distributors. 

 

What delivery service do you offer?

We have a free delivery service. All orders are usually delivered within two working days. We have an expedited service if you order before 2pm, guaranteeing next-day delivery.

 

What is the latest time I can order for same-day dispatch? 

For same-day dispatch, you should order before noon. We may dispatch on the following working day if we are unusually busy. If you need the stock urgently, it's best to order in advance or select the expedited shipping. Please contact us if you are in desperate need for stock.

 

Where is my order? 

When your order has been completed and prepared for shipping, you will receive an email from DPD saying they have received your order. On the day of delivery, you will receive an email or text message with details of your delivery. Please contact us if you suspect your order is missing or late.

 

Do I need to give you my mobile number and email address? 

Yes, because it allows us to give the courier accurate contact information so that you can be kept up to date with your delivery.

 

Why can't I see any prices? 

You will need to login to see all prices. An online profile is completely secure, free and takes minutes to sign up.

 

Can I buy in bulk?

You can purchase anything from one item up to multiple pallets of Ceres products using our online shop. 

 

Do you offer any discounts? 

Discounts are based on volumes. The more you purchase, the cheaper the shipping is for us, so we pass on this discount to our customers. We send monthly offers in our newsletter so be sure to keep an eye out in your inbox for these. Click here and scroll to the bottom of the page to sign up to our mailing list.

 

Can I return my order? 

Please contact us immediately if your order is incorrect or damaged and we will arrange a refund or replacement. Click here to read more about shipping & returns.

 

I have made an error with my order, can I change it?

You should contact us as soon as you notice a mistake with your order and we will endeavour to help.

 

Do you deliver on weekends? 

If you require a Saturday delivery, your order should be placed by midday on the Friday. Be sure to click the Saturday delivery option at the checkout. Please contact us if you have an urgent or specific request.

 

I'm not sure how to use one of your products, can you help? 

Yes, we would be more than happy to assist you. Contact us with details of which product you would like help with.

 

Do you have any recipe suggestions that can be used with Ceres products? 

Yes, we have hundreds of articles and recipes to help you. Feel free to search and browse our recipes for some ideas.

 

How can I provide feedback about your products? 

We would love to hear your thoughts on our products so we encourage all customers to leave a review on our website. Alternatively, you can contact us with feedback you would like to give.

 

Do you offer any demonstrations? 

Yes, there is nothing we love more than providing demonstrations on the best way to use our products - click here to book us in.

 

Can you create bespoke products? 

Yes, we need to meet and understand your product and technical requirements. Once we know this, and your volumes, we can develop a truly bespoke product for your needs. Please contact us to enquire about our bespoke services.