FAQ
We're here to help - if you cant find what you're looking for please contact us with your question and we will happily respond within 24 hours.
You can order through this website. Simply select what you need, add it to your cart, and complete checkout.
If you need help, email info@worldofceres.com or call 0845 3711 522.
No. We do not accept orders by email or phone.
Our website is designed to be simple to use across desktop, tablet, and mobile. If you need support, email info@worldofceres.com.
Yes. Selected Ceres products are available through approved wholesalers.
Visit our wholesalers page to see the current list.
We recommend providing both when placing your order.
This allows our courier partners to send tracking updates and delivery notifications.
Yes. We offer free samples to commercial food businesses within the UK.
You can order from our samples page. Free samples can only be ordered once. If you have a problem with a sample order, email info@worldofceres.com.
Yes, in some cases.
We are happy to help international customers, but a delivery surcharge may apply. Please email info@worldofceres.com to enquire.
Yes. You can buy anything from a single item up to multiple pallets through our online shop.
With pallet deliveries, drivers will usually try to get your goods as close to your property as possible.
If they can take them further or help more, that is a courtesy rather than standard practice.
Discounts are based on volume.
The more you purchase, the more efficiently we can ship, and we pass that on where possible. We also send monthly offers by email. You can join via the sign-up section at the bottom of the page.
If your order includes both, our system may flag it as a possible error.
In those cases, we will usually include only the paid item unless you leave a note confirming that you want both.
Yes - contact us as soon as possible and we will do our best to help.
Email info@worldofceres.com.
Yes. We are happy to help.
Email info@worldofceres.com with the product name and the support you need.
Yes. We have a large library of articles and recipes to help you get more from the products.
Browse our recipes for ideas.
We welcome feedback.
You can leave a review on the website or email info@worldofceres.com with any comments you would like to share.
Yes. We are always happy to discuss product demonstrations and support.
Email info@worldofceres.com to enquire.
Yes. We can develop bespoke products once we understand your application, technical requirements, and expected volumes.
Email info@worldofceres.com to discuss bespoke development.