Privacy Policy

This Privacy Policy explains how Ceres Shop ("we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website, create an account, place an order, or otherwise interact with us.

1. Who We Are

Ceres Shop is operated by:

THE WORLD OF CERES LTD
Company number: 06750391
The Old Exchange, 521 Wimborne Road East,
Ferndown, England, BH22 9NH

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: info@worldofceres.com

2. The Information We Collect

We may collect, use, store, and transfer the following types of personal data:

• Identity data (name)
• Contact data (email address, phone number, billing and delivery address)
• Account data (login details and preferences)
• Transaction data (orders, payments, deliveries)
• Technical data (IP address, browser type, device, usage data)
• Marketing and communications data (preferences and engagement)

3. How We Collect Your Data

• When you place an order
• When you create or use an account
• When you contact us
• When you subscribe to marketing
• When you browse our website
• Through cookies and tracking technologies

4. How We Use Your Information

• To process and fulfil orders
• To manage your account
• To communicate with you
• To improve our website and services
• To prevent fraud and secure our business
• To send marketing communications (where consent is given)
• To comply with legal obligations

5. Legal Basis for Processing

• Contract – to fulfil orders
• Legal obligation – for compliance
• Legitimate interest – to operate and improve the business
• Consent – for marketing and certain cookies

6. Marketing

If you opt in, we may send marketing emails. You can unsubscribe at any time via the link in emails or by contacting us.

7. Cookies and Tracking

We use cookies and similar technologies to operate our website and improve user experience.

This includes:

• Google Analytics – to understand website usage
• Meta (Facebook) Pixel – to measure advertising performance

We only use non-essential cookies where you have given consent via our cookie banner.

8. Sharing Your Data

We may share your data with trusted third parties including:

• Payment processors
• Delivery providers
• Email marketing platforms (e.g. Klaviyo)
• Analytics and advertising platforms (Google, Meta)
• Technology providers supporting our website

9. International Transfers

Some providers may process data outside the UK. Where this occurs, appropriate safeguards are used to protect your data.

10. Data Retention

We retain personal data only as long as necessary, including for legal, tax, and accounting requirements.

11. Data Security

We implement appropriate security measures to protect your personal data.

12. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent

13. Complaints

If you have concerns, contact us first. You also have the right to complain to the UK Information Commissioner's Office (ICO).

14. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.