Commercial Terms of Sale

These Commercial Terms of Sale ("Terms") govern the sale of goods through www.ceres.shop (the "Website") by THE WORLD OF CERES LTD ("Ceres", "we", "us", or "our") to business customers ("Customer", "you", or "your"). By placing an order through the Website, you agree to be bound by these Terms.

1. About Us

The Website is operated by:

THE WORLD OF CERES LTD
Company number: 06750391
The Old Exchange, 521 Wimborne Road East,
Ferndown, England, BH22 9NH
Email: info@worldofceres.com
Phone: +44 (0) 845 3711 522

2. Business Customers Only

2.1. The Website is intended for business-to-business transactions only. We do not sell through the Website to consumers acting for personal, private, or household purposes.

2.2. By placing an order, you confirm that you are purchasing in the course of business and, where applicable, that you are authorised to bind the business on whose behalf you place the order.

2.3. Because sales through the Website are business-to-business transactions, consumer legislation and cancellation rights that apply to consumer sales do not apply, except where mandatory law requires otherwise.

3. Territory

3.1. We accept orders from customers in mainland UK, Northern Ireland, the Republic of Ireland, the British Isles, and selected European destinations.

3.2. If your delivery country is not listed on the Website, please contact us at info@worldofceres.com before placing an order.

4. Accounts and Website Use

4.1. You may be required to create an account to access certain parts of the Website or to place orders.

4.2. You are responsible for maintaining the confidentiality of your account details, including your username and password, and for all activity conducted through your account.

4.3. You must ensure that all information you provide to us is accurate, complete, and kept up to date.

4.4. We reserve the right to suspend, restrict, or terminate accounts, or refuse access to the Website, where we reasonably believe there has been misuse, unauthorised activity, breach of these Terms, or any other legitimate business reason.

5. Products

5.1. Product images, descriptions, pack sizes, specifications, and availability shown on the Website are provided for general information. We try to ensure they are accurate, but they may change from time to time.

5.2. Minor differences in packaging, labelling, or presentation will not amount to a defect where the goods supplied are otherwise the goods ordered or a reasonable equivalent.

5.3. It is your responsibility to ensure that the goods are suitable for your intended use, storage, handling, onward sale, preparation, or application.

6. Orders

6.1. Orders are placed by selecting products, adding them to your cart, completing checkout, and making full payment.

6.2. After an order is submitted, you may receive an acknowledgement email. This acknowledgement does not mean that we have accepted your order.

6.3. Your order is accepted only when the goods are dispatched. A binding contract between you and us is formed at dispatch.

6.4. We reserve the right, at our discretion, to refuse, reject, limit, or cancel any order before dispatch. This may include cases involving stock issues, suspected misuse, pricing errors, incorrect product information, payment issues, or any other legitimate commercial or operational reason.

6.5. Once payment has been submitted, orders cannot normally be amended. If you need to request a change, contact us immediately and we will advise whether anything is still possible.

7. Pricing and Payment

7.1. All orders must be paid in full at the time of placing the order unless we have expressly agreed otherwise in writing.

7.2. We do not offer credit terms through the Website unless expressly agreed in writing.

7.3. Prices are shown in GBP and include VAT where applicable, unless stated otherwise.

7.4. Additional charges, including delivery surcharges for certain destinations or services, will be shown at checkout where applicable.

7.5. We reserve the right to correct any pricing, description, or typographical errors on the Website at any time. Where such an error affects an order, we may cancel the order before dispatch and refund any payment received.

7.6. Payment must be made using one of the payment methods made available on the Website at checkout.

8. Dispatch and Delivery

8.1. For eligible mainland UK orders, standard shipping may be offered free of charge where stated on the Website.

8.2. Orders placed before noon, Monday to Friday, are generally processed for same-day dispatch for next-day UK delivery, but this is a target only and not a guaranteed service unless expressly stated otherwise in writing.

8.3. Dispatch and delivery times are estimates only and may be affected by stock levels, carrier performance, weather, high-demand periods, public holidays, or events outside our reasonable control.

8.4. You are responsible for providing accurate delivery details and for ensuring that delivery can be accepted at the delivery address.

8.5. If delivery cannot be completed and goods are returned to us, we may, at our discretion:
(a) repackage and resend the goods, subject to additional charges for inspection, repackaging, carriage, and any losses incurred; or
(b) restock the goods where eligible, subject to inspection and deductions for return carriage, restocking, repackaging, and any damage or reduction in value.

9. Ownership and Risk

9.1. Risk in the goods passes to you on delivery.

9.2. Title to the goods remains with us until we have received payment in full in cleared funds for the relevant goods and any other sums due to us from you.

9.3. Until title passes, you must store the goods properly, protect them from loss or damage, and keep them identifiable as our property where reasonably practicable.

10. Inspection, Shortages, Damage, and Incorrect Goods

10.1. You must inspect the goods on delivery or as soon as reasonably practicable afterwards.

10.2. You must notify us as soon as possible, and in any event within 14 days of delivery, if:
(a) goods are damaged;
(b) goods are missing;
(c) the wrong goods have been supplied; or
(d) the goods appear materially defective.

10.3. We may request photographs, batch details, packaging information, or other evidence before determining the appropriate remedy.

10.4. We may inspect the goods before accepting any claim.

11. Returns and Refunds

11.1. Because sales through the Website are business-to-business, orders are non-refundable except where:
(a) we agree otherwise in writing;
(b) the goods are materially defective; or
(c) we supplied the wrong goods.

11.2. Where a return is authorised, returned goods must be unused unless the defect could not reasonably have been discovered without use, and must be returned in the condition reasonably required for inspection.

11.3. Goods returned for restocking must normally be unopened, undamaged, and in resaleable condition, unless we agree otherwise in writing.

11.4. Where a return is accepted for reasons not caused by our error, we may deduct return shipping, repackaging, handling, restocking, and any reduction in value from any refund.

11.5. Return shipping costs are your responsibility unless the return results from our error or a confirmed defect.

11.6. Our remedies for accepted claims may include replacement, refund, credit, or another reasonable commercial remedy at our discretion.

12. Product Warranty

12.1. We warrant that, on delivery, the goods will materially correspond with their description and be free from material defects.

12.2. This warranty does not apply to defects or issues caused by improper storage, misuse, handling, modification, neglect, normal wear and tear, or failure to follow any instructions or good industry practice.

12.3. Except as expressly stated in these Terms, all warranties, representations, conditions, and other terms implied by law are excluded to the fullest extent permitted by law.

13. Liability

13.1. Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

13.2. Subject to clause 13.1, our total aggregate liability arising out of or in connection with any order, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, shall not exceed 150% of the amount paid by you for the relevant order.

13.3. Subject to clause 13.1, we shall not be liable for any:
(a) loss of profit;
(b) loss of revenue;
(c) loss of business;
(d) loss of opportunity;
(e) loss of goodwill;
(f) indirect loss; or
(g) consequential loss.

14. Force Majeure

We are not liable for any delay, failure, or inability to perform any obligation under these Terms where caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, severe weather, war, civil unrest, terrorism, strikes, labour shortages, transport disruption, power failure, systems failure, carrier issues, supplier failure, or supply chain disruption.

15. Data Protection

15.1. We process personal data in accordance with our Privacy Policy.

15.2. Our Privacy Policy explains how we collect, use, store, and protect personal data and is available here: https://ceres.shop/privacy/.

15.3. By using the Website or placing an order, you acknowledge that personal data may be processed in accordance with our Privacy Policy.

16. Intellectual Property

All intellectual property rights in the Website and its content, including text, graphics, branding, logos, images, product data, and layout, are owned by us or our licensors. You may not copy, reproduce, distribute, modify, republish, scrape, or commercially exploit any part of the Website without our prior written consent, except to the extent necessary to place orders in the ordinary course of business.

17. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free. We may suspend, withdraw, restrict, or change all or any part of the Website for business, operational, legal, or technical reasons.

18. General

18.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18.2. Our failure or delay in exercising any right or remedy shall not amount to a waiver of that or any other right or remedy.

18.3. These Terms constitute the entire agreement between you and us in relation to Website orders and supersede any prior discussions, representations, or understandings relating to such orders.

18.4. You may not assign, transfer, charge, or otherwise dispose of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time.

19. Governing Law and Jurisdiction

19.1. These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by the laws of England and Wales.

19.2. The courts of England and Wales shall have exclusive jurisdiction, except that we may bring proceedings for debt recovery or protective relief in any court of competent jurisdiction.

20. Changes to These Terms

We may update these Terms from time to time. Any changes will apply to orders placed after the updated version is published on the Website.

Contact us
If you have any questions about these Terms, please contact:
info@worldofceres.com
+44 (0) 845 3711 522