​Episode 193: Andrew Crook Opens Up on Challenges in the Fish and Chip Industry

Episode 193 of The Ceres Podcast dives deep into the heart of the UK's fish and chip industry. Stelios sits down with Andrew Crook, President of the National Federation of Fish Friers (NFFF), to discuss the challenges, opportunities, and controversies facing fish and chip shops today. From VAT evasion to the complexities of operating under government regulations, this episode is a candid, unfiltered conversation that sheds light on the realities of running a fish and chip shop in 2024.

Why This Episode Matters

Andrew Crook's journey in the industry is as authentic as the food he champions. Returning to his first-ever shop after years away, Andrew balances the demands of running two locations with representing an industry under pressure. His anecdotes about burnt-out consumer boards and juggling two businesses resonate with small business owners everywhere. But it's not just personal tales that make this episode compelling – the hard-hitting discussions about systemic issues make it essential listening.

Unpacking the Industry's Challenges

One of the episode's most engaging segments centres on VAT evasion. Andrew and Stelios dive into the industry's darker side, discussing practices like cash-only businesses, double invoicing, and other systemic loopholes. Andrew shares that he's had direct conversations with HMRC about the issue of double invoicing, where suppliers knowingly split invoices to facilitate tax fraud. Despite these meetings, he reveals that little to no enforcement or action has been taken, leaving honest operators feeling abandoned by the system.

"I've had conversations with HMRC where they've asked me about double invoicing, and they know exactly what's happening," Andrew explains. "But the companies doing it aren't seen as breaking the law in their eyes. It's incredibly frustrating because this behaviour is damaging the entire industry."

The lack of legislative follow-through compounds this frustration. Andrew admits that while the laws to address these practices already exist, enforcement remains absent. Stelios presses the issue further, pointing out that these fraudulent practices give dishonest businesses an unfair advantage and demoralise operators who follow the rules.

Andrew explains, "It feels like the businesses trying to do everything right are being punished while those flouting the law are thriving." For listeners, it's a stark reminder of how integrity often comes at a cost in an increasingly competitive environment.

The Role of Trade Organisations

Stelios presses Andrew on the role of the NFFF in tackling these issues, asking whether the organisation could take a firmer stance. Andrew defends the federation's efforts while acknowledging the limitations of their influence. He emphasises the need for government collaboration and broader industry representation to address these problems.

This exchange highlights a critical theme of the episode: the disconnect between small business needs and government policies. Andrew's insights into his meetings with MPs and the Treasury underscore the uphill battle faced by the fish and chip sector in getting its voice heard.

A Call to Action for the Industry

The episode isn't all doom and gloom. Stelios and Andrew stress the importance of grassroots advocacy, encouraging shop owners to engage directly with their local MPs. "You can't just sit there and wait for someone to fix it," Stelios remarks, urging listeners to take proactive steps in shaping the industry's future.

Andrew also shares plans for a revamped NFFF website, aiming to provide better resources and support for members. While admitting delays in its launch, he assures listeners that the new platform will be worth the wait, with features designed to streamline communication and advocacy efforts.

Why You Should Listen

This episode isn't just for fish and chip shop owners. It's for anyone curious about the challenges of small businesses, the impact of government policies, and the grit it takes to survive in a tough market. Stelios and Andrew's dynamic is engaging, their banter peppered with thought-provoking insights and moments of levity.

Whether it's discussing the irony of modern slavery laws or lamenting the lack of understanding from policymakers, the episode is a rollercoaster of emotion, information, and inspiration. It's raw, real, and essential listening for anyone invested in the future of hospitality.

Tune In Today

Episode 193 of The Ceres Podcast is available on all major podcast platforms. Don't miss this opportunity to hear Andrew Crook's unvarnished take on the state of the fish and chip industry. Whether you're an insider or just a fan of the UK's most beloved takeaway, this episode will leave you with plenty to think about.

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