Episode 90: Behind the Scenes with Gareth Stevenson and Debbie Cappadona of Pale Hall
Posted by Emily on 2nd Apr 2021 Reading Time:
In Episode 90 of The Ceres Podcast, host Stelios Theocharous is joined by two hospitality industry experts, Gareth Stevenson (Head Chef) and Debbie Cappadona (General Manager) from Pale Hall. This episode offers a rare behind-the-scenes look into their world, focusing on sustainability, work-life balance, and the challenges facing the hospitality industry in the wake of the pandemic.
The conversation opens with a lighthearted discussion about the challenges of adapting to new ways of working, especially with remote communication. Both Gareth and Debbie share their experiences, highlighting the importance of face-to-face interactions in the industry and the awkwardness that can come with virtual meetings. It's a relatable moment for anyone adjusting to the changing dynamics of professional life in a post-pandemic world.
One of the standout themes of the episode is the commitment to sustainability at Pale Hall. Debbie and Gareth share how the hotel is embracing eco-friendly practices, from sourcing local produce to installing a hydroelectric generator to power the venue. This commitment has earned Pale Hall its Green Star status, a remarkable achievement in an industry increasingly focused on reducing its environmental footprint. The pair discuss the challenges they face in trying to balance sustainability with the financial realities of running a hotel. As Gareth puts it, some eco-friendly changes are costly, and many businesses struggle to justify these expenses when margins are already tight.
A particularly poignant part of the conversation comes when Gareth talks about the importance of work-life balance for chefs and kitchen staff. Reflecting on his career, he discusses how the intense hours of the job can affect family life, and he's committed to creating a healthier environment for his team. It's a sentiment echoed by Debbie, who touches on her own journey in the hospitality industry, from growing up in a pub family to managing the VIP services at Manchester United and overseeing operations at Pale Hall. Both share how their roles have evolved and their mutual respect for one another as they navigate the complexities of hotel management together.
Throughout the episode, the trio dives into topics like customers' rising expectations, particularly from wealthier clientele, who demand the best quality and service. Gareth and Debbie talk about the fine line between providing exceptional service and managing customer expectations, especially when guests come to Pale Hall for that luxury experience. They discuss the importance of educating customers on the value of high-quality ingredients and how premium dishes come with a price tag that reflects the skill, time, and effort involved.
The episode takes an insightful turn when they discuss the impact of the pandemic on the hospitality sector. Both guests reflect on the tough times during lockdown, how businesses like Pale Hall were affected, and the resilience required to adapt and move forward. Their story is one of perseverance and determination, with plenty of lessons about leadership and hospitality to inspire listeners.
In conclusion, Episode 90 of The Ceres Podcast is a must-listen for anyone in the hospitality industry, offering valuable insights on sustainability, customer service, and work-life balance. Whether you're managing a hotel, running a restaurant, or just passionate about the food industry, this episode provides plenty of thought-provoking ideas and practical advice.
Don't miss out on hearing more from Gareth and Debbie – listen to the full episode now and subscribe to The Ceres Podcast for more behind-the-scenes stories from the world of hospitality.