null Skip to main content
LAST CHANCE: UPGRADE SHIPPING BY 2 PM FOR PRIORITY DISPATCH TODAY!
00 HOURS
28 MINUTES
52 SECONDS

LAST ORDERS BY NOON THURSDAY, DECEMBER 19, 2024, PRE-CHRISTMAS DELIVERY -

ORDERS RECIEVED AFTER THIS TIME WILL BE DISPATCHED ON 6TH JANUARY 2025.

​McDonald's Points to Third-Party Provider for Global Service Interruption

​McDonald's Points to Third-Party Provider for Global Service Interruption

Posted by Emma on 17th Mar 2024

McDonald's attributed the  technical issues that halted its operations last Friday to a third-party service provider. The worldwide disruption affected order-taking in critical markets, including the UK, Australia, and Japan, during a "configuration change." McDonald's has clarified that this was not a cybersecurity breach.

McDonalds Golden Arches Anthony92931, CC BY-SA 3.0, via Wikimedia Commons

The glitch froze systems, forcing closures in several locations. However, the UK and Australia operations swiftly resumed, with Japan following suit. McDonald's Chief Information Officer Brian Rice confirmed the situation is under control, stating, "Global technology system outage was quickly identified and corrected." He reassured me that the incident, stemming from a third party during a configuration adjustment, is an outlier and is being urgently addressed to prevent future occurrences.

112,113,118,122,125,126,131,116

Starting in the early hours, the outage saw a surge in reports on Downdetector and social media platforms regarding app issues and store closures, highlighting customer dissatisfaction. Despite the setback, McDonald's has proactively resolved the situation, with most countries back to normal operations and others on the path to recovery.

With its extensive global presence of approximately 40,000 restaurants, McDonald's experienced a significant but brief interruption. The company's response emphasizes its commitment to operational resilience and customer service.

Your insights and opinions are valuable to us as we reflect on this incident. How do you view McDonald's handling of the situation? What lessons can be learned from this outage? Share your thoughts below.

112,113,118,122,125,126,131,116
Add 1 more curry sauce for extra savings!