​Episode 23 - Inside The Boat Inn with Liam & Steve

The Ceres Podcast has delivered yet another compelling episode, this time featuring Liam Dillon, the passionate owner and head chef, and Steve Loughlin, the dynamic general manager of The Boat Inn in Lichfield. This episode dives deep into the heart of the hospitality industry, peeling back the layers of what it takes to run a Michelin-recognised restaurant. Whether you’re in the food industry or love a good story, this conversation offers something for everyone.

Listeners are immediately drawn in by Liam’s journey from aspiring RAF recruit to culinary powerhouse. His story is one of grit, passion, and an unrelenting drive to master his craft. From early inspirations in his nana’s kitchen to staging at some of the world’s best restaurants, Liam’s evolution is a testament to how far determination can take you. Steve complements this narrative by sharing his leap into hospitality, starting as a commis waiter and climbing the ranks through sheer dedication.

The episode doesn’t shy away from the challenges, either. Liam candidly shares the stress of transforming The Boat Inn from a roadside eatery into a destination restaurant. One memorable anecdote captures his first night as a new owner, sitting alone with a cash drawer full of receipts and asking himself, “What have I done?” This transparency is refreshing and adds depth to the storytelling.

Steve offers a unique perspective on the front-of-house operations, highlighting the balance between service and hospitality. He describes hospitality as making guests feel like they’re in your home—a warm, inviting atmosphere where every detail is thoughtfully executed. His dry humour and anecdotes about managing customer expectations add levity to the discussion, such as dealing with a TripAdvisor review from a guest upset about mismatched menus at their table.

The duo’s chemistry shines when discussing their shared vision. Liam and Steve are clear-eyed about their goal of building a sustainable business that balances ambition with practicality. Their approach to pop-ups and guest chef evenings is innovative and practical—using them to broaden their customer base and bring culinary excitement to Lichfield. A notable highlight is their collaboration with acclaimed chefs like Tom Shepard, drawing in fans and elevating The Boat Inn’s reputation.

Beyond the business insights, the episode offers a fascinating exploration of the evolving dining experience. From creating “memorable moments” to navigating the rise of social media in hospitality, Liam and Steve are attuned to the modern diner’s expectations. Steve’s comments about the blurred line between a great meal and an “experience” resonate deeply, emphasizing how restaurants adapt to deliver more than just food.

One of the most striking quotes comes from Liam, who says, “Now, two and a half years in, I feel like we’re just starting.” It encapsulates the ongoing journey of growth and refinement at The Boat Inn—a story that will inspire anyone striving to build something meaningful.

This episode isn’t just for foodies or hospitality professionals. It’s a story about ambition, resilience, and the human connection that food fosters. Whether you’re looking for insights into running a small business, the secrets behind Michelin recognition, or just a good laugh at the quirks of customer service, this podcast delivers on all fronts.

So why wait? Tune in to hear the entire conversation and immerse yourself in the world of The Boat Inn. Subscribe to The Ceres Podcast today on Apple Podcasts, Spotify, or wherever you get your podcasts—and let the stories of passion and perseverance inspire your journey.