Episode 30 - Crisp Conversations with Cem Oktem
Posted by Emma on 16th Oct 2019
In Episode 30 of The Ceres Podcast, Stelios invites Cem Oktem of Packet Bridge Fish and Chips to share his inspiring journey through the fish and chip industry, culminating in the opening of Westgate Fish and Chips in Morecambe.
Cem's story began in 2008 when he and his brother ventured into the fish and chip business with little industry knowledge. At 19 years old, Cem faced the dual challenges of running a shop during a recession and overcoming scepticism as a young manager. With determination and a hunger to learn, he joined forums like Chippy Chat. He sought professional training, transforming his shop from a struggling start-up to a model of efficiency and excellence.
Listeners will appreciate Cem's candid discussion of the early mistakes that cost the business both time and money, such as inconsistent batter preparation and inefficient use of ingredients. These experiences underscore the value of training, a point Cem passionately advocates. His advice is clear: investing in skills and standards saves money and builds a foundation for long-term success. His mantra, "A pound saved is better than a pound made," resonates throughout the episode.
A standout moment is Cem's reflection on the importance of staff involvement in change management. He shares how engaging employees in decision-making through taste tests or operational tweaks has cultivated a collaborative and motivated team. This approach has been pivotal in preparing his staff to take on greater responsibilities, as evidenced by the success of his trainees in national competitions.
Another highlight is the meticulous planning behind the new Westgate location. Cem's attention to detail is impressive, from redesigning the space for maximum efficiency to future-proofing with cutting-edge equipment. His trip to the QB Tech factory in Holland reveals the craftsmanship behind his choice of a premium range, emphasizing the importance of investing in the right tools for consistent quality.
Stelios and Cem also tackle broader industry issues, such as the resistance to training and the need for stricter standards. Cem's belief that professional assessments, like the Quality Award, elevate the entire industry is compelling. His vision of continuous improvement and his commitment to mentoring the next generation of fryers make this episode a treasure trove of insights.
For small business owners and food industry professionals, Cem's journey offers actionable lessons on adapting to market changes, building strong teams, and balancing innovation with tradition. The conversational tone and relatable anecdotes also make the episode enjoyable for general audiences.
So, why not join Stelios and Cem for a hearty serving of inspiration? Tune in to The Ceres Podcast Episode 30, available now on Apple Podcasts and more. Subscribe today and never miss an opportunity to learn from the best in the business!