​Greggs Successfully Overcomes Technical Glitch, Resuming Normal Operations

​Greggs Successfully Overcomes Technical Glitch, Resuming Normal Operations

Posted by Emily on 21st Mar 2024

In a swift response to this morning's technical difficulties, Greggs has effectively rectified the issue that necessitated the temporary closure of several of its UK outlets. The disruption, primarily affecting payment processing capabilities, spurred a flurry of customer reports across social media platforms.

Greggs at Cherwell Valley Services - geograph.org.uk - 4273727 Greggs at Cherwell Valley Services by Steve Daniels, CC BY-SA 2.0, via Wikimedia Commons

Addressing the situation, a Greggs spokesperson stated, "We have now resolved the technical issue that affected tills in some of our shops earlier this morning. The majority of shops affected are now able to take card and cash payments again and we expect the issue to be fully resolved shortly. We apologise for the inconvenience this may have caused to our customers." This incident follows closely on the heels of a similar technical outage at McDonald's last week, which significantly hampered global drive-through and online order services.

As Greggs moves past this hiccup and resumes normal service across the affected locations, the company extends its apologies to customers for any inconvenience. This event underscores the pivotal role of robust technical infrastructure in maintaining seamless operations within the fast-food and retail sectors.

We invite your thoughts and comments below. How do you view businesses' responsiveness to such technical challenges?